Refund policy

Refund Policy for No Pain No Gain Nutrition
Last Updated: 30/09/2024

At No Pain No Gain Nutrition, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.

1. Eligibility for Returns
You may return products within 14 days of receiving your order, provided the following conditions are met:

• The product must be unused, unopened, and in its original packaging.
• A receipt or proof of purchase must accompany the return.
• Specific items, such as perishable goods and opened supplements, cannot be returned for health and safety reasons.

2. Initiating a Return
To initiate a return, please contact our customer service team at info@npng-nutrition.ie or call us at 830057670. Include your order number and the reason for the return.

3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over €50, as we cannot guarantee that we will receive your returned item.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your credit card or original method of payment.

5. Exchanges
If you prefer to exchange the product instead of receiving a refund, please contact our customer service team to discuss available options.
6. Damaged or Faulty Products
If you receive a damaged or faulty product, please notify us immediately. We will cover the return shipping costs and send a replacement or offer a full refund.

7. Disclaimer
We reserve the right to refuse a return or exchange if the product does not meet the conditions specified in our return policy.

8. Contact Us
If you have any questions about our refund policy, please contact us:
No Pain No Gain Nutrition
NPNG Ltd
Westpark Fitness
Greenhills Road
Tallaght, Dublin 24, Ireland
Email: info@npng-nutrition.ie
Phone: 830057670

Thank you for shopping with No Pain No Gain Nutrition. We aim to provide you with the best products and customer service.